Privacy Policy
Last updated: August 18, 2026
EU/UK (GDPR) · Make a privacy request · Do Not Sell or Share
This Privacy Policy explains how International Hydraulics Incorporated, doing business as IHI Connectors (“IHI,” “we,” “us,” or “our”), collects, uses, and protects information related to visitors of ihiconnectors.com and people who contact us through the website, by email, by phone, by fax, by text message, or through linked application or sales resources.
Information We Collect
We may collect information you choose to provide to us, including:
- Name, company name, job title, mailing address, email address, phone number, and fax number.
- Product, quote, technical, sales, support, or application information you submit to us.
- Employment inquiry information if you contact us about jobs or use the linked online application system.
- Site-search queries if you use the search box (see Cookies and Tracking).
- Records of communications with us.
Our web hosting provider may also collect standard server log information automatically, such as IP address, browser type, device information, referring page, pages visited, and date/time of access. This information is used for security, troubleshooting, and site operation.
Cookies and Tracking
This website uses the following cookies or similar technologies:
| Type | What it does | When it runs |
|---|---|---|
| Analytics (Google Analytics 4, measurement ID G-X4RCNGWNCS) | Helps us see which pages are used. Google LLC may receive your IP address, device/browser data, and pages viewed. We configure IP anonymization. We do not use Google Analytics for ads. | On every visit to this website. Using the site means this measurement runs. |
| Site search (FreeFind) | The search box sends your query to FreeFind to return results. FreeFind is a third party and has its own privacy policy. | Only if you use the search box. |
Google Analytics runs for all visitors. If you do not want that measurement, do not use this website. Browser add-ons that block analytics are outside our control.
How We Use Information
We use information to:
- Respond to product, quote, technical, sales, support, and employment inquiries.
- Process orders, support customers, and communicate about products or services.
- Evaluate job applicants and communicate about employment opportunities.
- Understand how the public website is used (analytics, as described above).
- Maintain website security, diagnose technical issues, and prevent misuse.
- Comply with applicable legal, tax, accounting, regulatory, safety, and business record obligations.
How We Share Information
We do not sell personal information for money. We may share information with service providers, hosting providers, Google (for Analytics on every visit), FreeFind (if you search), distributors, shipping providers, payment or accounting providers, application-processing providers, professional advisers, government authorities when legally required, or other parties when necessary to operate our business, respond to your request, protect our rights, or comply with law.
California Privacy Rights (CPRA)
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CPRA”) gives you rights regarding personal information we collect.
Categories we may collect: identifiers (name, email, phone, IP address); commercial or inquiry information (products or jobs you ask about); internet activity (pages viewed, search queries); professional information (company, title); and inferences we do not create for advertising profiles.
Sources: you, your browser, our hosting provider, Google Analytics, FreeFind (if you search), and the separate apply.ihiconnectors.com application site if you apply for a job.
Purposes: the uses listed above. We do not use or disclose sensitive personal information for purposes that require a separate CPRA right-to-limit notice.
Selling and sharing: We do not sell personal information for money. When Google Analytics runs, certain technical data may be shared with Google. Analytics still runs if you use the site. See Do Not Sell or Share My Personal Information for other CPRA requests. We do not have actual knowledge that we sell or share the personal information of consumers under 16.
Your CPRA rights: you may request to know/access, delete, or correct personal information; opt out of sale or sharing; and not be discriminated against for exercising these rights. You may use an authorized agent as allowed by law. To make a request, call 440-951-7186 or email cridley@ihinet.com and say that it is a California privacy request. We will verify your request and respond as required by law.
GDPR — visitors in the EU, United Kingdom, Iceland, Liechtenstein, and Norway
Controller: International Hydraulics Incorporated dba IHI Connectors, 7700 St. Clair Avenue, Mentor, Ohio 44060, USA. Phone 440-951-7186. Email cridley@ihinet.com. We do not have an EU or UK representative or a named Data Protection Officer.
If you visit from those countries, we treat your IP address, device/browser data, and pages viewed as personal data. Visiting the site sends that data to Google Analytics. We do not offer an in-site switch to turn Analytics off. If you do not want that, do not use the site.
Legal bases (GDPR Article 6):
- Legitimate interests — measuring how the public catalog is used, keeping the site up, security logs, and answering a message you send us.
- Legal obligation — records we must keep under US tax, employment, or product law.
Transfers to the United States: IHI is in Ohio. Google may process Analytics data in the United States under Google’s terms.
Your rights: access, correction, erasure, restriction, data portability (where it applies), objection, and the right to complain to your national data-protection authority. Objecting to Analytics means not using this website; we do not run a separate “off” switch. We do not use automated decision-making that produces legal or similarly significant effects.
Use the privacy request form, call 440-951-7186, or email cridley@ihinet.com and say it is a GDPR request. We will need enough information to find you in our records. We will not charge a fee for a reasonable request.
Linked Websites
ihiconnectors.com may link to other websites, including LugsDirect.com, FreeFind search results, external standards/listing resources, document downloads, and the separate application website at apply.ihiconnectors.com. We are not responsible for the privacy practices, security, or content of websites we do not control.
Employment Applicants
If you apply for a job, we may use applicant information to evaluate qualifications, communicate with you, conduct hiring-related review, comply with employment laws, and maintain employment-related records. Applicants who need a reasonable accommodation in the application or hiring process may contact us using the contact information below or Recruiter@ihinet.com.
Children
ihiconnectors.com is a business-to-business and employment-related website. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email system, or internet transmission is completely secure, so sensitive information should not be sent to us by insecure methods unless specifically requested and appropriate.
Retention
We keep information for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, for legal compliance, to resolve disputes, and to enforce agreements. Analytics data is kept according to our Google Analytics settings and Google’s retention controls.
Your Choices
You may contact us to request that we update or delete information you provided to us, subject to legal, contractual, operational, and record-retention requirements. Site analytics is part of using this website.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above identifies the latest version.
Contact Us
International Hydraulics Incorporated dba IHI Connectors
7700 St. Clair Avenue
Mentor, Ohio 44060
Phone: 440-951-7186
Email: cridley@ihinet.com
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